See the release, not a wall of settings.
Kode turns environment configuration into a release story: what changed, what it affects, and what deserves attention before promotion.
Contact center assurance intelligence
Know what changed before customers feel it.
Kode compares every environment, follows real customer journeys, and shows what changed, what passed, and what needs attention before you promote.
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Purpose-built for Microsoft Dynamics 365 Contact Center
Live assurance model
Every signal becomes part of one release decision.
Dynamics 365UAT Europe
Dynamics 365Production EU
Dynamics 365Production US
K
KodeAssurance intelligenceConfiguration1 material drift
Journey evidenceVoice path verified
Release decisionEvidence grounded
Review before promotionProduction routing differs from the approved UAT path.
18 checks passed Explain why
Compare environments
See meaningful configuration drift, not raw exports.
Prove real journeys
Follow voice and digital paths from customer entry to completion.
Decide with evidence
Promote, investigate, or block with the reason attached.
LIVE ASSURANCE VIEW
24 environments observed
What could block Thursday's release?
Review required
1 material difference across 24 environments
Priority voice workstream points to a different overflow queue in Production EU.
Source
UAT EuropeVoice Escalations
Target
Production EUGeneral Overflow
Changed
2h agoRouting rule 04
Kode explains
Evidence groundedThe release changes the overflow destination for priority voice conversations. No matching change exists in UAT. Validate the intended queue before promotion.
Deterministic checks decide the status. AI explains the evidence and next action.
Durable evidence
Deterministic
Routing
Ask the release
From signal to cited explanation, without losing the evidence.
Ask why a journey failed, what changed, and what to test next. Kode synthesizes the evidence and shows its sources; deterministic checks remain responsible for the decision.
One continuous decision system
From fleet signal to release decision.
Not another dashboard. A connected assurance record that explains what changed, what was exercised, and what remains unknown.
Follow the customer journey through the system.
Voice and digital journeys connect customer entry, routing, agent handling, and completion into one observable assurance timeline.
Investigate with assurance intelligence.
AI connects configuration change, blast radius, and journey evidence into a cited explanation while deterministic assertions retain the verdict.
Decision language
Certainty where it exists. Honesty where it does not.
Every release signal keeps its evidence state. Unknowns are never painted green, and AI never gets to invent the verdict.
Passed
Proven by collected evidence
Failed
Contradicts an expected outcome
Inconclusive
Evidence cannot prove either result
Unavailable
No supported collection path exists
Deployment sovereignty
Your assurance plane. Your boundary.
Choose the operating model that fits your residency, sovereignty, networking, and support requirements. The evidence model and assurance standard stay the same.
Boundary 01
Regional SaaS
Operate in an approved Kode region with customer data held inside its assigned geography.
Your chosen geography
Boundary 02
Your Azure
Run the assurance data and execution plane inside your own Azure subscription and network.
Your subscription and keys
Boundary 03
Fully private
Keep the complete platform inside your boundary with customer-controlled access and upgrades.
Your boundary, end to end
Natural assurance intelligence
Ask the estate. Follow the evidence.
Investigate configuration drift, map affected journeys, understand failures, and prepare a cited release brief in natural language. AI reasons over your evidence; deterministic evidence decides.
Ask Kode
Which production environments changed routing behavior this week?
Ask Kode
Which journeys should we rerun after this workstream change, and why?
Ask Kode
Explain this failed messaging journey with cited timeline evidence.
Ask Kode
Build the cited evidence brief for tomorrow's release review.
The assurance workspace for D365 Contact Center